Processing Times:
• Custom jewelry: 4–8 weeks
• Ready-to-ship: 1–3 business days
• Loose stones: 3–5 business days
All orders ship with:
• Full insurance
• Tracking
• Signature confirmation (orders over $100)
Shipping Methods:
• FedEx, UPS, USPS, DHL (international)
Risk Transfer:
• Once marked “Delivered” by the carrier, responsibility transfers to the customer.
• We are not responsible for lost or stolen packages after delivery.
Incorrect Addresses:
• Please verify your shipping address at checkout.
• Eternal Facets is not responsible for incorrect or undeliverable addresses.
International Shipping:
• Buyer is responsible for any customs duties, VAT, or import taxes.
• Contact us for an insured label or instructions for secure international returns.
If your package arrives damaged, please refuse delivery or notify us immediately.